1 reviews | Active since Feb 2017

28 Mar 2019, 18:09

Volvo SA

Unsatisfied with response from Customer Care Volvo SA. Required their assitance with submiting a complaint about poor "service" received from a Volvo dealership, only to be told they cannot assist me because I purchased a non-Volvo brand vehicle from the dealership. And was told to direct my complaint to the OEM of the said vehicle as they will then take the matter up with Volvo, totally in disagreement I contacted Audi whom confirmed that this is not the case and that Volvo should own up for their own complaints directed towards poor service rendered by any of their dealerships. If this is the attitude of Volvo they should then not be allowed to sell any other brand on their used car sections if they are not willing to own up on customer complaints.

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