Volvo CMH Hatfield - Richard Erasmus

We have been Volvo (CMH) customers for 18 years. On the 15 January I sent my car to Volvo Hatfield (CMH) to exchange a turbo that was changed in December and malfunctioned. The part arrived at the workshop on Thursday the 25th January. On Tuesday the 30 the part had still not been fitted to the car. When we enquired, this was due to not having enough staff to work on the car. I went to CMH on Wednesday 31 January. There were two people at the workshop and a lot of cars unattended. Observation: Dealer Principal Richard Erasmus is arrogant and untouchable. Does not listen to customers. Was appointed due to friendship, inlaw, etc. Knows nothing about leadership. No strategy of taking the dealer forward. Is oblivioius to the fact that the dealer makes money from after sale service more than the selling the car. Loyal customers mean nothing to him. This smelling attitude cascades all the way to the driver, who asked me "why dont I go to Volvo Silverlakes" cause he doesnt want to drive to the East where I reseide. Volvo CMH as a dealer if you are in the business of selling cars and servicing them. You have the wrong leader. If you have other side hustling businesses, then it makes sense, or use the Volvo dealership for "other" businesses then it makes sense. 01 February my car is still at Volvo bonnet opened, everyone is laughing to the bank as its month end.