Think twice before you buy a Volvo

They take their clients for granted.The Hatfield dealer promised to get me a courtesy car on within 2 hours on Friday 20 December 2024. Until today he has not come back to me and I am informed he is on leave. Customer Care person names Mpumi Mbatha is not helpful, her only concern is the car to be fixed and she is not interested on the fact that I booked a holiday in Cape Town from 22 December 2024, however I am unable to take the road trip because of Volvo incompetence and lack of respect to their loyal clients. This is despite a media statement by Hilary Allison - Director of Retailer and Business Development on 13 October 2024 entitled Volvo genuine parts extended warranty rolls out in South Africa. I am stucked with the kids who were exited and looking forward to take a vacation to Cape Town.