Nompumelelo Mbatha, Volvo SA Customer Service Appreciation

Excellent customer service deserves appreciation – there are no two opinions about this. If you have been provided with excellent services, you should appreciate the service provider in writing or in-person, depending on the situation. In this situation it’s in writing.

Often, we take customer services for granted and do not thank the person who has helped us with a situation or provided us with information. While it may not seem like such a big deal, it can make a massive difference to the customer.

Nompumelelo Mbatha I want you to know how much I appreciate the excellent service you provided me on Monday 20/12/21 and today, Tuesday 21/12/2021 when I had to get a confirmation from you regarding a vehicle that I wanted to purchase. Your attention to detail, great communication skills, and ready smile in your telephone voice made the experience even better than I expected. Your service and effort that you afforded me was “out of this world”.

My experience about Volvo was very bad due to the Hatfield branch. You changed all of that with your good service. Thank you for your help in resolving a very technically challenging issue. I would like to acknowledge your immense input in getting the matter resolved. I want to thank you for sharing your knowledge of “troubleshooting at home” with me. Your attitude towards your work is on an entirely different level. Good going! I am sure you are a valuable member of Volvo SA customer service team. You have a winner’s attitude, and I appreciate the fact that you take your customers seriously. The attention to detail with which you helped me understand this concept is in a league of its own. I am thankful for your attitude – it educts innovative thinking. It is good to know that Volvo SA’s employees have the capacity to translate the “price into savings” for their customers. I am incredibly pleased with the quality of customer service that you provided to me. Such a great commitment to customer services should be commended highly.

Your company is successful because of its focus on customer service. Well done Volvo SA!