I'm being delayed for banking details

I've send my car last month at Volvo in Port Elizabeth branch that is situated in Newton Park on the 27th September 2019, with the up and downing with the insurance at last they are willing to pay for damages. At volvo I was dealing with Vannessa Webb and I make sure she was involve with everything and she's aware of the person I was being helped by from my insurance. Now I'm stuck with her not willing to give my insurance confirmation of banking details, confirmation of BEE Status and signing of paperwork so that they can be loaded by my insurer in their system. They only willing to give the insurance the one time pin and that is inconveniencing everything and delaying the process. I need my car back as it's been a struggle to go to work and complete my daily routine for the whole month. So now tell me what can I do with matter???