Volvo Incompetence

My previous communications re: case number ***1 refers.

On the 26th of November 2022, my Volvo XC60 (Registration number HY34CT GP) broke down. As my vehicle is still under a maintenance and warranty plan, Volvo assist arranged for FRA Towing to load my vehicle and to take it to Volvo Auto Baltic Midrand.

On the 28th of November 2022, FRA towing (Appointed by Volvo) off-loaded my vehicle at Volvo Auto Baltic Midrand and severely damaged my vehicle (see attached images) in the process.

After Volvo Auto Baltic supposedly fixed the breakdown, FRA towing had my vehicle taken to Renew It Rivonia on the 2nd of December 2022.

I received my vehicle back from Renew It Rivonia on the 15th of December with even more defects, and all the body damaged still not fixed.

After countless engagements with Volvo, no feedback was provided to me as to when the body damage caused by their negligence would be fixed.

On the 11th of January 2023, my vehicle broke down on the N4 again. It was then taken to Volvo Silverlakes for diagnosis and repairs. On the 17th of January, I received my vehicle back from Volvo Silverlakes after they claimed nothing is wrong with my vehicle (they simply cleared the logs and now everything is “fine”).

After receiving my vehicle on the 17th of January 2023, it was taken to Renew It Rivonia by Volvo – once again – to fix the damage they caused on the 28th of November 2022.

Volvo had my vehicle dropped off at my home on the 2nd of February only to find that Renew It Rivonia did not fix any of the damage caused. In essence, my vehicle was standing in their yard for two weeks.

On the 2nd of February 2023, my vehicle once again broke down with an engine error on the N4. Volvo only had it collected on the 6th of February, and I am still not sure where they took it.

In Summary

- Volvo prides themselves on having the safest cars, however, I doubt this is true as I have had issues with engine breakdowns three times in the past three months.

- Volvo's maintenance and repair shops are *********** as they cannot seem to fix any problem and now my vehicle is in for the third time.

- Volvo Customer Care can hardly be classified as customer care as they never respond or resolve any issues. Each time the customer needs to contact them for any updates. (Case number ***1)

- Volvo makes use of sub-par contractors for towing.

- Renew It Rivonia can hardly be called a Volvo-approved repair shop as my vehicle has been there twice without them fixing the damage.

- When I bought my Volvo from Volvo CMH Hatfield, they said Volvo has an excellent customer relations department and services department which, was obviously just a sales gimmick.

I have owned several Volvos and the level of service and professionalism has deteriorated. I can assure you this is the last time that I will consider owning a Volvo or recommending anyone to you.

Further, Volvo’s negligence and damage inflicted on me will be reported to the Motor Industry Ombudsman of South Africa.