bad service and carelessness

It has been five months since I encountered an unresolved issue with my car, which was in for repairs at Auto Baltic (East Rand Mall branch). The branch has since closed down, and no one is responding to my inquiries. I am left with their poor repairs after paying thousands of rand, and nobody at VCSA seems to know how to address my problem. I have been trying to reach Mario, but I can’t find his contact information, and no one seems to care. When I call, I get transferred until the line cuts off.