NJ
Natasha J

1 reviews | Active since Mar 2018

19 Oct 2021, 15:30

******* and ********* conduct!!! Worst experience ever!!

Worst branch ever!!! We bought a Volvo XC60 inscription model from them a week ago, took it to get new tires as they had almost no running miles left. 10k later Colin promised us they will reimburse half of the cost...nothing happened!!!

Then we took it to Volvo Midrand to get it serviced and the technician informed us that the car had been in a major accident and sent through a proof of his claims!! When we called the sales person Colin he said they were lying and that the branch is trying to take their customers, that with the proof sent to him what was wrong with the car and it wasn't even fixed properly!!! Colin from the Bedfordview branch withhold that information from us after we asked him and the paperwork said the car wasn't in an accident!!! They later came back with an excuse that they contacted the previous owner and he "admitted that HE ****" and its not their fault, so in other words they didn't even inspect the car at all so far to the point that they even gave us spare keys with flat batteries.

So we returned the car yesterday, we are not paying R**** for a broken car!!! We told Colin this was a horrible experience and he had the nerve to tell us YOUR WELCOME as we left!!!! Worst most ********* staff ever, what they did was not to mention *******!!!!!!!

Plus they got 10k worth of new tires from us which we probably won't see reimbursed back to us!!

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