Servi e

Dear Voltex Management,

I would like to lodge a formal complaint regarding the unacceptable service I have received from the Voltex Atterbury/Garsfontein branch.

I returned a faulty energizer to the branch on 17 August 2026. The unit had been purchased brand-new from Voltex and was handed in for repair.

On 3 September, I personally visited the branch to enquire about its progress. Martinus apologised and informed me that the unit had never been sent for repairs and had been left in the storeroom for almost three weeks. Their driver only delivered it to the repair centre on 3 September.

Martinus promised to contact me on 4 September with feedback, but I received no call or update.

Today, 11 September, I returned to the branch after leaving my work to collect the unit. I have now been waiting for more than an hour, and Martinus is still unable to confirm where my energizer is. He has been making calls trying to locate it, which leaves me seriously concerned that the unit may have been misplaced.

I have now been promised that the energizer will be returned to me before the end of today, 11 September.

I am not someone who normally complains, but the lack of communication, failure to send the unit away promptly, and inability to confirm its location are unacceptable. This has cost me valuable working time and has created a very poor impression of Voltex Atterbury’s customer service.

I urgently request that management investigate this matter and ensure that my repaired energizer—or a suitable replacement—is provided to me without any further delay. I also request written confirmation regarding the location and status of my unit.

Voltex Atterbury needs to improve its communication and follow-up procedures, as this level of service reflects badly on the employees who do perform their duties correctly.

Kind regards,

Johan Breytenbach ***