Incorrectly bil****

On the 14th July 2015 we made payment at 09:46am and sent proof of payment and then at 10:30 our electricity was suspended. We then called them to about the electricity being switch off but we already paid.<br> <br> Today we received our statement for the month of August and apparently we supposed to paid R400 and R91 as a reconnection fee. when we enquire about this, we are told that. We need to pay the amount due including the reconnection fee. what I don't I understand, how come we being charged for the reconnection fee but we made payment before the suspension? This Voltano service provider is ripping people off. Their rates are ridiculers no wonder people there don't stay for long. <br> <br> I mean, we are hardly at home during the week and in the evenings we use Gas Heater and switch off the Geyser when we go to work. But still we paying over a R1000 every month. regardless whether its winter or summer. <br> <br> This needs to be attended a.s.a.p.