Desperate customer

I have been begging and pleading with the latakoo office to change my utility address invoice for over two weeks now with no success. A new company is supposed to be paying for my utility bill from June, I explained all of that and even submitted all the necessary documents. The new company they cannot pay if the invoice is Not addressed to them. I should have sent the invoice by the third and if that invoice is not sent im gonna have to wait for next month which means my services will be disconnected. I tried going calling their head office and they redirected me to the same regional office that i have been struggling with