Overbilling

On the 11th of June 2023 Voltano metering notified me that my account was in arrears of R436,79. I settled the amount on the 12th of July 2023.

Today, on 24 July 2023 (exactly 12 days later) I received an SMS informing me that my account was in arrears of R3211.61.

When I query with Voltano metering, I was not given a logical explanation except being told that my electricity usage is too high, how is that even possible when we have continuous loadshedding.

I normally pay around R1500 for my water and electricity usage on a monthly basis, however, what is surprising is that we have loadshedding on a continuous basis but my bill seems to have doubled.

Considering the amount of hours of loadshedding we have in this country, I would expect my bill to reduce. I am being unreasonably overcharged.