Worst experience. Not supplying parts on time.

A whole Volkswagen dealership that cannot organise Polo Vivo parts for a month? My car has been at a panel beater for more than a month, they have been sending me email copies from Nitesh Omapershad, Vw Table View stating that they don’t have ETA on parts needed including a headlamp. This is worst customer experience from Volkswagen South Africa as a brand. Why do we have third party parts sellers who have the parts readily available within a short space of time and a whole car brand not having the parts for over a month? Really?