Un-ethical business

PLEASE! PLEASE! PLEASE! do not deal with VW Table View. They try generate high repair bills by talking mechanical garbage. Don't be caught paying for unnecessary repair bills. Let me explain.............

VW Table View had my VW Tiguan 1.4 tsi for three weeks and could not diagnose a jerking problem. They presented me with a guessed repair bill that would cost me R17 148.80, and then another repair bill for R68 532.00 to investigate further. They could not guarantee that the work would sort out the problem. Please do not waste your money with these ********* people.

I took my vehicle to a 3rd part VW professional who did a compression test using VW diagnostic equipment and they found NO low compression or leaking cylinder on cylinder no.2 as reported to me by Service Manager, Mark Arends from VW Table View. Clearly VW Table View do not know how to diagnose a problem on a VW product?

The injectors were removed by Steves Auto and sent to Cape Fuel Injection Centre for an in-depth outside evaluation. That’s service. Well, the report showed that two of the injectors were faulty. VW Table View could not diagnose this as a problem to the jerking that I was experiencing? They first wanted to generate these high bills for work that wasn't necessary.

I was advised by Steve’s Auto that I replace all four injectors. I did this at a cost of R29 260.00. The vehicle does not jerk anymore and is running very smoothly.

VW Table View charged me R2 854.30 to clean the injectors. A total waste. Was this the best that they could do? Clearly not! They had the injectors out the vehicle. Why did they not send them away for testing? That’s customer service and shows a genuine caring for a client’s vehicle. What a joke.

VW Table View have failed me. Absolutely disgusting that VW Table View could not repair a VW product which they sold to me. They could not diagnose the problem other than trying to advise me that they thought that they had to remove the head and possibly replace 4 pistons and a whole lot of other parts for R68 532.00. And if that did not sort out the jerking they would have to investigate further at my expense. Un-professional, shameful, dishonest and very *********.

To date, I have not had a return phone call from the owner, Mr Pug Roux? I left a message for him to return my call three weeks ago. This clearly demonstrates a total lack of concern with the number one asset in a business……..THE CUSTOMER.

I bumped into a very disgruntled customer yesterday who told me that she would never use VW Table View again. I recently convinced three of my clients who were wanting to buy a VW to buy other vehicles. They purchased the Haval H6, Toyota Fortuner and Niaasn X-Trail and they are very happy.

It is shameful that customers are being **** to and maybe that is why VW are struggling against its competitors like Toyota.

As I said previously, it is the customer that makes a company successful or not!

DO NOT USE VW TABLE VIEW!!