Above & Beyond

An update on my adverse Comment?

I called VW's Customer Care number, and too be honest they were of no assistance as they referred me back to the Dealership. I then went directly to the mentioned dealership, where I asked to speak with the Manager who was not in at the time, however I was than told by Duran (I think that is his name), that my situation and feedback on this platform was reviewed and it was agreed that the car will have the Major service as scheduled on Thursday. I was happy to hear about the decision, and on my way out, the Assistant Manager, Wouter approached me and asked whether we could touch base on my comment and see how it could be fixed to avoid further incidents or inconveniences to their clients. We discussed my last three concerns and the said Manager apologized for the dissatisfaction and acknowledged that they will continue to work on their shortcomings. Wouter than offered that he will collect my car within approximately an hour, so that they can start the workmanship. This was done, and Ricardo (Sales Manager) was further assigned to ensure that I was kept in the loop on the progress of where they were with the service. I received my car Yesterday, and VW have regained my Loyalty. Thank you Wouter and Team for turning and unpleasant situation to Going Above and Beyond to appease your Client/Customer. Let's continue to strive and stay above the line.