Poor service I'm waiting 3 days to receive a car diagnosis.

On Saturday 8th of October my polo vw gave me issues and I called road assistance to have the car towed to VW, now I didn't not physically go to the vw because I had the option of calling and communicating via mail also because after I spoke to the lady who assisted me they referred me to a lady Paula who was ment to contact me on Monday with the job car. I wanted the whole of Monday and she didn't call.

On Tuesday I called and she said she couldn't reach me via mail or via my phone call. I didn't want to argue with the lady I said it's okay. Now what's bothering me is that I work in the Northern Cape and I'm in rustenburg and need to be at work. But it looks like my car issues isn't that important

On Tuesday I waited for a job card until I called again only then was it sent. The issue for me is why I'm I ment to always be following up and calling. If I don't call my sense is that my car will be left unattended.

Today is Wednesday and I am very sure that my car has not been attended to. To be honest I am really worried at how my car matter or issue relating to the car is being handled. Look let's assume that I brought the car on monday and today is Wednesday and you haven't even diagnosed it is it that you have so many people before me that ypu can assist me again that would mean you can't assiy anyone from monday to today.

Literally i have to call to find out if my car is being attended to which I find not fair if I sent in my car to be fixed. I live in the Northern Cape. I work and don't have the luxury of a whole weeks leave which the dealership is forcing me to take. Now to this end it looks like I'm not being taken seriously because if they call me today and say that they don't have parts that like 3 days that we didn't take advantage of in which we could have ordered parts. I don't know it is because I'm not from the area of what.

It can't be that on a Tuesday I am being told that my car will be checked on a Thursdays as if I just brought it in. I explained that it was towed on Saturday.

Honestly I'm not happy with the service that VW rustenburg is giving me. I have to go to work. Now I'm forced to take a whole weeks leave. If I knew you would take the whole week I would have taken a rental vehicle and went to work. But now it's Wednesday since I have been waiting since Monday.

Can you please attend my car and get back to me because I am client just as everyone who is bring in thier cars.

Morhusi