Worst service ever

We booked our VW Caravelle in for the 165,000km service yesterday (30 Jan 2020). At the same we asked the dealership to please have a look at the door locks and CV Joints that they had fitted last year, as this was giving problems again. After phoning this morning to ask if the car is ready, they stated no. I asked to please have the car ready at 12:00. I phoned them again after 12, and said that the car is still not ready. I asked if the car had at least had it service, which I was told no. After asking why had the car not being serviced, I was told that they have to send a quote first. Why could they have not sent a quote yesterday morning, and done the service? I told them that please park the vehicle outside as I will be collecting it. Vehicle has been collected with no work done at all. Very disappointed client!