Poor service at VW Polokwane Branch

<p>on the 18th June 2017 i have experianced a mechanical issues on my VW Polo 1.4 comfort line and called in for mechanical breakdown from(Macarthy VW Bidvest insurance group) the vehicle was towed to the nearest VW Branch in Polokwane on the 19 June 2017 and they told me that it will be diagnosed within the next 48hrs i was fine with that. 21 June 2017 the service adviser told me that the vehicle had a problem with heat radiator it was damaged and she will need to process the claim warranty forms so that she can send them to (IUA bidvest insurance group) and later on the was a delay due to some other document. and on the 26 June 2017 the order was approved the following day i went to see the Service adviser to see as wether every is done accordingly and she told me that she will order the Parts and my vehicle will be ready by thursday 29 June 2017 ,on thursday i went ther to check if my car is ready i found out that they have not even started with my vehicle and the same service adviser told me i should come the following day it will be ready by 16H00PM (30 June 2017) . the following day i went ther again around 11H45 AM to check if they are busy with the car and the service adviser told me that they are busy with it come at 16H00PM , i went back again at that time i found out that they have never even started working on the car they only started on the vehicle around 17H00PM and it was done 20H00PM after the technician was done he test drived the vehicle and he diagnosed onther problem which was the thermostard of the vehicle . and i went back home at that time of the night without my vehicle.</p>