You nailed it 100%

I am your worst nightmare of a customer, I live and breathe excellence in terms of service, quality information sharing, transparency and most of all integrity. What started out as a recommendation from a previous vw mechanic, took me on a spin. My car would not work after he could not determine the cause of it not starting when at a certain temp. I took it to vw Claremont based on his word of how great they are. My experience with the Tokai branch, left me with a seeing is believing outlook. Well, needles to say after extensive technical jargon from techies I was filled with disappointment and stress. I have an oldie, a gem, and my little baby was at vw Claremont all week. I was livid. Then I came across JD, she really saved the day, and with her giving me the challenges in plain words, transparency and integrity turned my view of this brach 360 degrees. Listen to me when I say, vw Claremont has its challenges but no one and nothing can now change my mind about how great this place is. From Shawn, to Pug and JD. Thankyou for going that extra mile, to fix my old gal, and work around the costs for the repairs for me. I have no words except admiration to the best ever service I received at a dealership in all my time with vw. Really a super team, driven to get results. You have earned my respect and loyalty forever. Service excellence, transparency, integrity. The 3 things I value most in a service provider and you nailed it 100%