VW Claremont BAD SERVICE

The worst service I received in South Africa.

On the 10th December 2021, I traded in my VW Polo and took possession of a Nissan Hardbody I had purchased from VW Claremont. On the 1st January 2022, the payment for the VW Polo came off which I was told should not have happened. On the 3rd January 2022 I then contacted VW Claremont and spoke to Lindsay Swarts the manager. On the 3rd Lindsay then says to me that VW Claremont has a policy in place whereby they only settle vehicle near to the settlement expiry date, this cannot be true. I called other branches VW Cape Town and N1 City who says that he is lying. He wants me to then sign a SARS document indicating that the car was settled on the 10 December 2021, which I disagree to sign as the dates are not aligned. On the 6th January 2022, I then contacted Lindsay to follow up on the settlement to which he rep**** we will settle the VW Polo today (6 January 2022). To date his sending me a copy of the policy. On the 19th January 2022 Lindsay then calls me to say that the roadworthy had expired and that I need to bring the vehicle to them, I found this inconvenient with no other options but to take up my time because someone didn't do their job in the best possible way. The temp plates that I have on the Nissan Hardbody has now also expired and I mentioned it to Lindsay and he is still returning my call from the 20th January 2022 about this. Please I ask that nobody purchase a vehicle from VW Claremont. They are all about sales but zero on service. I am convinced Lindsay should not be a manager, he is the most *********** person I have dealt with. His rude and keeps speaking over me when calling him. I asked for the call recording because I remember having a conversation with him in December and him saying that the vehicle was settled but he said they do not record calls.