Poor Service from VW Claremont

I recently completed my 120 000kms major service of my Polo at your branch.

I would like to highlight the level of service I received was not up to standard, and to be blunt, extremely poor and pathetic for an organisation such as VW.

To contextualise, I requested a 120 000kms to be performed along with both my fog lights to be replaced and if any additional issues arise, to contact me if needs be.

The service advisor did not keep me updated on the progress of my vehicle. In her defence, she tried to contact me once telephonically, afterwards which I attempted to return the calls with no success.

When I was ready to collect my vehicle, I was told by my service advisor that the major service was completed, however my coolant tank is leaking and needs to be replaced along with the driver side fog lamp unit. This was at approximately at 4:30pm - 5:00pm. This was not communicated to me during the course of the day. The excuse I received was due to time constraints and parts availability, the latter part of my service could not be completed.

So here are the issues I have with what has transpired: Time - I would now have to book my vehicle in for another service at another dealership Management of service process - If time is constraint, my vehicle should not have been accepted for a service on the day Communication - During this entire process, it is fundamental that you keep your client up to speed with what is happening, especially if there is something that could potentially affect the car mechanically or electronically, to allow the client to make an informed decision on their part. Money - I did not receive the value for the monies I spent at your branch. In summary, this is not get anybody into hot water, but in order to raise awareness of the poor services rendered on your branches' part. This level of service is unacceptable.

Please make an effort to up your service levels. This is super poor service I received from VW.