Pathetic communication

Firstly, don't tell me you will contact me then you don't. First attempt failed. When I call you, you confirm someone else will call me. Second attempt failed. Now my vehicle in your possession for almost 4 days without any communication. What type of customer service is that. At the end you going to come back to me and say that my vehicle has not been worked on. VW Claremont what the heck.