BAD SERVICE AND COMMUNICATION

For such a BIG brand, why the lack of communication? Why give me the expectation that you will provide me with a curtesy vehicle? When I'm now told after 2 weeks from JD that its a RISK for you guys. Azi failed due to lack of communication as well. This is not the first vehicle you are fixing with this issue. Why the delay? Another day lost because JD was off-site and failed to provide the Warranty insurance a copy of my Service book. So, is my car fixed or you guys waiting for warranty insurance to complete the claim first? Am I looking at a 3rd week without having any transport? How many 2 to 3 days are you guys still going to offer me. I am sure if the Warranty insurance did not send an email this morning for the outstanding doc, nothing would have been done.