After sales support is terrible

I bought a VW Caddy 2018 model from this dealer. Requested the VW check point as they don't do a dekra report. Report indicated that all checks were done and everything was in working order.

On receipt of vehicle the back left window was stuck and didn't want to open as well as the radio volume/button jumping around when turning it.

It was brought to the attention of the sales agent as well as management of the branch. They sent the car in for inspection at VW Centurion and the Centurion dealer said they cannot fix the radio. Now 2 month plus later I am still waiting on VW Claremont to tell me what they are going to do about the repairs.

I was initially very happy with the service and communication, but it feels like after the sale is made there is absolutely no after sale service or communication and it's like dragging teeth to get anything sorted out. Still sitting with a broken radio without the activation code for the radio either... Not very happy and would not recommend them.