Disappointed

I have been calling Vodacom about my refund since March 2020 we are now in July almost August and up to date they have not been very helpful and every time i call i either get told that my refund is process and when i called again the consultant told me that they are still awaiting my proof of payment and bank account details. This has been going on for 4 months now and i was given a managers email and was told that he will be of assistance needless to say up to now no answer back fron him although emails was send through to him with p.o.p and all that he needs to help me get my refund from Vodacom. Severall times i was told that this is in process and other times they said they did not receive anything fron me yet? Also whenever i call the call was either dropped or the consultant could not hear me. How convenient? I am really fed up with Vodacom and the service received. Never in my life will i ever refer or tell anybody to make use of Vodacom ever again.