Credit

I ordered a modem and returned it as it was not working proper. My bank account was already debited then. I then ordered a Nokia 3 which was not ok as well. I then ordered a Smart N8 whuch im uisng now. I was charged connection fee even though i ordered online. I called Vodacom several times to ask about the refund and I was told i have R465 cedit on my account. I asked when am i going to use that R465 as im still going to pay the same subscription amount. I called again and was assisted by Lesego. And she said she will follow up. Im still waiting for Vodacom to tell me where is my R465 (the credit). Agent at the call centre are rude when I ask them what is going to happen with my credit and its my money and I have the right to know. This is pathetic to take someone s money and when you are asked about it they become rude. Thia is surely my last contract with Vodacom poor service at its best.