FV
Fred V

1 reviews | Active since Jan 2017

05 Jan 2017, 11:15

Unauthorized SIM billing by WASPS for more than 6 months

<p>I travel a lot overseas, so I use a prepaid Vodacom SIM when I'm in South Africa. Last year I had >R1 000 worth of airtime deducted from my account over a period of 5 months without my permission. It was so rediculous that at one stage I would recharge with R100 only to find that within a week most of that airtime had vanished, even though I had made virtually no calls. I buy data bundles; so it was definitely NOT mobile data doing this.</p> <p> </p> <p>Then I went online and had a look at my prepaid account deductions. What I found shocked me. Amounts were being deducted off of my account by go4star, mycoolmobi, Mycoolz and some other rediculous service provider that I'd never heard of. Vodacom told me I had subscribed to these services when I never had even heard of them before. Ever get spam SMS's that you don't even read? I get those from time to time. I had deleted spam SMS's when a reply of END or STOP would have brought the services to an end. </p> <p> </p> <p>Failing to unsubscribe when someone else subscribes you involuntarily is not the same as voluntarily subscribing. These things should be opt in NOT opt out!! </p> <p> </p> <p>Vodacom should be ASHAMED of themselves for allowing these WASP service providers to do these things to us!! Where is their respect? This is rediculous. A company with vodafone as its parent company should know better. Companies like Digicel in backward places like Papua New Guinea don't even allow this kind of thing to occur. I use prepaid SIM cards all over the world but have only experienced this opt out thing in SA.</p> <p> </p> <p>I complained and told Vodacom to block ALL WASP services which they didn't want to do, but eventually did. I had to start threatening them. I laid a complaint at waspa.org.za against all the offending WASP services. I've gotten very large refunds into my bank account within a week from 2 of them already. These companies know they're being dishonest.. </p> <p> </p> <p>Seriously Vodacom do something about this!! SHAME ON YOU ALL </p> <p> </p> <p>If Vodacom is being useless and you want to check if you have these unwanted subscriptions you can either call Vodacom help desk or you can send STOP ALL to 30333</p>

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Replies (3)
Vodacom
Vodacom's reply05 Jan 2017, 12:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

FV
Fred V's update26 Oct 2019, 07:37
Reviewer Update
This has been resolved. But under intense pressure to Vodacom. I threatened to sue them and cause endless trouble for them if this didn’t get resolved. A special stop of some kind was placed on my profile. Good luck trying to get this done for anybody else!

I don’t appreciate the insinuations from your staff that perhaps these charges were happening because ****ographic websites were perhaps being viewed! That was the last straw that caused this volcano to blow up!! I literally shouted at the operator
FV
Fred V's update26 Oct 2019, 07:40
Reviewer Update
Your company should be ashamed of themselves for allowing this to occur. I have money so it doesn’t affect me badly.. Imagine a poverty stricken mother sitting in some rural part of South Africa losing her airtime like this. Vodacom and the other South African telecom providers should have higher morals than this!!!!!