non communication and line locked without resolution

<p>So I average spend R2500 to R3500 per month with vodacom. there was 2 or so months this year that i was in arrears, however, I settled that as per my recon. Vodacom now claims that I still owe them R5400 odd , which is dispute hence I spent 2 hours last week in a store trying to sort this out and, between me , the sales assistant and vodacom call centre, a service request was logged. I havent received feedback. I am about to go out of the country for a week and I my line was locked this morning. </p> <p>I spent 1h03 min on the phone this morning. and no one was able or willing to assist. </p> <p>being a customer for 12 odd years, this is very dissapointing.</p> <p>customer collections transfered to accounts transfered to backoffice transferred to customer care transferred back to accounts and after explaining my story 5xtimes, they transferred me to a "team Leader" . After holding on for 5 min, I put the phone down.</p> <p> </p> <p>I have true caller so in their defence, I missed a call from vodacom on saturday but when I tried phoning back, the number said unavailable.</p> <p> </p> <p>If I am wrong( which I doudt) then fine, I will pay but whilst the investigation is pending, no correspondance and lack of interest. Just lock my line . I am a rep and this has a huge impact. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>