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Complete Cop Out!
I returned an I Phone 6 at a Vodacom Franchise in Lenasia because one has to put the phone on speaker to take a call.The phone was given in on the 12 th of December to the Vodacom Repair Centre . On the 14 th I received a mail from an employee of the franchise. She requested that de -register the phone from "Find my phone".
This was done immediately. I heard nothing from the repair centre for two weeks. Then contacted the franchise only to be told that the phone was returned un repaired. There was no sms or anything from them notifying me of this .
Collected the phone. Then contacted the Repair outlet in Alberton and wanted an explanation as to why the phone was returned. At a later stage when I spoke to Morne the Assistant Manager at the vodacom repair Centre, he told me that they only keep a phone for 3 days. I had acceeded to their request to take it off the app on the 14th.
The phone went back to the repair centre on the 31st of Dec and of course they came back to say that management will not approve it because it is out of the warranty period.
I spoke once again to Morne telling him That I handed this phone in before the warranty had expired and they have to repair the phone. He gave me an undertaking that he will ensure that the phone was working properly . they were very good and sms'd to say they were awaiting parts. So I was impressed. The person from the franchise called me to say the phone had been repaired and is at the store for collection.
When I usedthe problem is still there! It is not working the way it should! Why should I have to buy a new phone when the service received from Vodacom was so shoddy?
What I would like to see happen is that Vodacom replace the phone at their expense.
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Vodacom Consumer Website Team
I appreciate the quick response from Vodacom. Hope my problem will finally be resolved . A happy client will always remain with the brand.
Had to hand the phone in once again! Gave [email protected] my job no. ********** 9.
Had an update from the advanced repair centre every step of the way. Was told the phone is in transit back to franchise. Picked up the phone today. It has not been fixed. No sms or explanation.
My hopes of having a working cellphone dashed! Vodacom has to replace the I phone. That is the only solution. Think I have been given the run around since Dec. Where is the customer service?