That's not how we roll...

Hi<br> <br> I had a rather unpleasant experience as Momentum world of golf recently.<br> <br> I paid for 3 months of beginner lessons and I am a companion member. Last Saturday, I went in for lessons and I asked for my sales rep so I could be let in for my lessons.<br> <br> A person at the desk named Liesel Lemprect responded with ' that's not how we roll here' !!<br> <br> I said the name of the sales rep and she said ' he should not have told you that that's how we operate'<br> <br> She refused me entry.<br> <br> Strange - they took my payment for lessons fast enough but I was denied entry. <br> <br> The sales rep apologies and said I should have asked for him. Strange ... What did he think I did?<br> <br> The lessons are great but the unprofessional way that the person at reception dealt with me was disappointing. I can't believe that they are allowed to tell customers ... \That's not how we roll here..\"<br> <br> Rather a terrible way to address paying customers. She wasted my time and I missed my lessons which I was so excited to attend.<br> <br> Really M***? You need to relook at customer facing engagements, the language used and what curteous treatment is all about! Ask your instructor Bernard to help with explaining about customer courtesy. He's great! "