Disgusting service

I called head office today for an enquiry and got through a lady by the name of Lulu, apparently she is the receptionist. I spoke to this lady twice today, in my greeting after she picked up the phone, I asked her how she was. In response she says ‘I’m fine’ what happened to ‘I’m fine thank you, how are you or I’m fine thank you, how might I assist you today? As a receptionist at a ‘head office’ she is rude and lacks just the basic telephone etiquette to be in that role. Can her manager please listen to both the calls I made today and get back to me about whether this is the level of service this organisation prides them self in. I have had numerous issues with *** in the past and have always felt that this company does not understand or even care to understand their customers needs and how to provide the after care to people that have signed up. Both times I called, I called her out on her ill manners but this girl was not bothered, she didn’t care to apologise or correct herself. I am appalled and disgusted, honestly. After signing up, this organisation fails to retain clients to it’s full potential.

Almost of their reviews on here are shocking! Really shocking.