MM
Motshidisi M
1 reviews | Active since Apr 2012
21 Aug 2015, 05:32
Cancellation request ignored
I've emailed Leonell in July requesting that my membership be cancelled and she has ignored all my mails asking for statues of this requested. Subsequent to her lack of response, I contacted the sales guy, Mikhail requesting that this matter be resolved. <br> <br> He asked that I forward that mail to him and he has also ignored or they are yet to respond. When I registered he was m, quick to assist however their after care service leaves alot to be desired. <br> <br> Disappointed that something as basic as cancellation of membership taskes over a month to be resolved!<br> <br>
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The World Of Golf's replyOfficial
21 Aug 2015, 09:13Hello Dipsie,
Hello Dipsie
Let me start by humbly apologising for the frustration that you have experienced in this matter.
I can not unfortunately comment on the lack of communication from Leonell. I will have a word with her line manager on the matter.
I can confirm that the mail you sent Mikhail on the 14th of August was received and forwarded to the relevant department.
I will request that they immediately contact you to rectify the matter today.
Thank you very much for bringing this matter to our attention as it is this kind of feedback helps us improve our service levels.
Many apologies and thanks
Vaughan Heidmann
Membership Manager
Momentum World of Golf
***
Hello Dipsie
Let me start by humbly apologising for the frustration that you have experienced in this matter.
I can not unfortunately comment on the lack of communication from Leonell. I will have a word with her line manager on the matter.
I can confirm that the mail you sent Mikhail on the 14th of August was received and forwarded to the relevant department.
I will request that they immediately contact you to rectify the matter today.
Thank you very much for bringing this matter to our attention as it is this kind of feedback helps us improve our service levels.
Many apologies and thanks
Vaughan Heidmann
Membership Manager
Momentum World of Golf
***
The World Of Golf's reply21 Aug 2015, 09:13
Official
Hello Dipsie,
Hello Dipsie
Let me start by humbly apologising for the frustration that you have experienced in this matter.
I can not unfortunately comment on the lack of communication from Leonell. I will have a word with her line manager on the matter.
I can confirm that the mail you sent Mikhail on the 14th of August was received and forwarded to the relevant department.
I will request that they immediately contact you to rectify the matter today.
Thank you very much for bringing this matter to our attention as it is this kind of feedback helps us improve our service levels.
Many apologies and thanks
Vaughan Heidmann
Membership Manager
Momentum World of Golf
***
Hello Dipsie
Let me start by humbly apologising for the frustration that you have experienced in this matter.
I can not unfortunately comment on the lack of communication from Leonell. I will have a word with her line manager on the matter.
I can confirm that the mail you sent Mikhail on the 14th of August was received and forwarded to the relevant department.
I will request that they immediately contact you to rectify the matter today.
Thank you very much for bringing this matter to our attention as it is this kind of feedback helps us improve our service levels.
Many apologies and thanks
Vaughan Heidmann
Membership Manager
Momentum World of Golf
***