Vodacom a huge frastration

I am extremely disappointed with the way my account has been handled.

I previously raised a dispute regarding a contract for which I was being incorrectly billed. At the time, Vodacom acknowledged the issue and even refunded amounts that had been deducted after the contract should have been closed. Based on this, I believed the matter had been fully resolved.

I have now discovered that deductions for the same contract have continued. I find it unacceptable that Vodacom is still billing me for a contract that should no longer be active. This raises serious concerns about the accuracy of your billing processes and account administration.

I request an urgent investigation into why these deductions are still taking place, immediate cancellation of any incorrect billing, and reimbur*****t of all amounts deducted in error since the date the contract should have been closed.

Please provide written confirmation of the outcome of your investigation and the steps taken to ensure this does not happen again.