Poor Customer Service at Woodmead

Yesterday I visited your Service Centre at Woodmead hoping to get some assistance with earbuds that were not working. I arrived at around 15:30 the centre and was assisted by Vuyo. I was told that they couldn’t swap the earbuds as I was supposed to come to the centre on 11/09/2022 as the warranty ended on that they. I indicated to her that I previously made an appointment to visit the centre on 13 August 2022 and was told that I need to have proof of purchase. I only obtained the proof of purchase at VodacomWorld on 30 August 2022.

I explained to Vuyo that as per appointment and chat I had on WhatsApp on the 13th is clear that the issues occurred within two years She can swap them. I was told that there is nothing that can be done. I requested to speak to Line Manager to escalate my query, she refused to allow me an opportunity for someone to her my reasoning. I tried pushing nothing happened.

I told her that will find other ways to raised my issue. That was the only time that Dineo booked my earbuds for proper testing at 16:20. I suppose they only booked it at this time as I told them I will complaint. The remark on the report indicated that “Right earbud not working- faulty, however the left bud has liquid trace on it”. I told Dineo to amend the report to indicate that the left earbud was working but I was told by her that she cannot amend and print another report to reflect that the left eardbud was functional.

I am disappointed with the level of service I received at the Head Office were customer issues should be resolved but I left there unhappy customer. All I was told by Vuyo and Dineo was “We cannot do that”- . I wasted my time with the hope that the earbud will be swapped. IT IS MY FISRT AND LAST TIME USING VIVO PRODUCT.