NO CUSTOMER SERVICE AT ALL - DO NOT BUY ANY OF THE PRODUCTS

The device is not bad, but the customer service or should I say the lack thereof is absolutely shocking. We got need cell phone contracts a month ago and my brother decided to try the Vivo out because the sales lady at the store said it would be available on the package we had chosen and met all of his requirements. Firstly the watch that came as part of the phone package was not available when we went to collect the devices. We then get told no you have to claim it and they will send it to us. Now for the past month to try and claim this watch has been a ridiculous nightmare. The first three attempts we tried we were given the wrong invoice numbers so it was never verified and always rejected. My brother then went back to the store and asked the lady what is happening. She said no he is putting in the information incorrectly. Eventually, we got the correct information to send in only after 3.5 weeks. Then Vivo was giving us **** because we took this package out on a business contract so they had to verify it through the business department. This took just as long with no one ever coming back to say what is actually happening. IF YOU WANT A KNOCK-OFF SAMSUNG PHONE - just go buy the Samsung at least there you would get customer service from day one.