Massive Dissapointment

After yet another couple of weeks passing, many a call and email each with false promises, I still have not received my prize from Vivo Mobile that I won on their official Instagram early August. I have been called numerous times by a representative of the company, each time informed that someone from the marketing team would contact me by the end of the next day. Numerous times. No one has contacted me, I have not received my prize and every attempt to contact them leaves to yet another disappointing dead end. I am shocked and dissapointed that such a large company has zero inter company communications, that the marketing team takes one for a ride - and posts false adverti*****t. And that no one has had the professionalism to take this seriously and get the job done. I do believe they should be reported. As well as have their social media reported. False adverti*****t is not okay, and have a non-existent customer service is not professional. You cannot constantly refer someone to the next representative, back and forth with no one completing the query or task at hand. This is really disappointing. I truly thought this was a company worth supporting.