Good call centre agent at Vivo mobile.

I cracked the screen on my Vivo Y20 cellphone. The instore promoter assured me that they would replace a cracked screen once during the 1 year warranty period. After trying to speak to the service shops and being fobbed off, I called their 0800 number which turned out to connect me to a call centre in Cairo. I couldn't, unfortunately, decipher the agent's name but what good service. She showed interest, took my details, offered to call me back, obtained and verified all the details and, without promising what she can't deliver, left me assured that she would follow up and didn't deny responsibility as a matter of course. Almost felt guilty for calling! Felt good to be taken seriously for a change.