Disgusted

Wish I could give 0 stars. I entered a giveaway on Vivo's official Instagram account. It was marketed far and wide. I won the giveway and I was over the moon with excitement. I was contacted by them, via DM and asked to send my contact info, which I did. After not hearing anything for a long time, I sent them a DM and enquired about redeeming my prize. They said I'd be contacted by their marketing team via email. I got an email days later from the marketing team saying they'd send me all the information by the end of that week - that was 3 weeks ago and I haven't heard a single thing from that team again. I sent them another DM or two which they flat out read but ignored. I emailed them directly from their website, waited two days for a reply, after which I was told the right people would contacted me by the end of the next day, latest. I rep**** saying thank you. Days later I got a reply saying "pleasure" and saying if I needed any further assistance I could contact them. I have sent them to emails since telling them that still no one has contacted me, which they have also ignored and not responded to. Not only was this an entire false adverti*****t on their part, but their customer services is non existent and they got my hopes up just to be hugely disappointed. Massively disgusted and disappointed. I'll be sharing my horrible experience far and wide. Everyone should know what a **** presence their social media account is and that their giveaways are just a way to gain followers without the winner ever hearing something from the company. Not to mention their customer service being non existent. I'd give it a 0.0 rating of I could.