MJ
Megan J
1 reviews | Active since Dec 2010
20 Sept 2023, 09:48
Awful customer service
My new Vivo dropped and I took it in to have it fixed. It has now been in for almost 2 weeks. Vodacom says Vivo isn't supplying the necessary part and I can't get a hold of ANYONE from Vivo. I was promised that trying a new brand of phone would be worth my while. It's been awful. It wasn't dropped hard the screen didn't crack it's some internal issue on the screen. It's frustrating and I can't get hold of anyone to help and it's costing a small fortune.
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Replies (2)MJ
Megan J's updateReviewer Update
22 Sept 2023, 12:30Still no contact it's been two weeks you can't get hold of anyone worst service and device
MJ
Megan J's update22 Sept 2023, 12:30
Reviewer Update
Still no contact it's been two weeks you can't get hold of anyone worst service and device
vivo's replyOfficial
12 Oct 2023, 11:26 Dear Megan,
Thank you for bringing your inquiry to our attention; we apologize for any inconvenience this may have caused.
Please DM us your contact details and one of our Customer Agents will contact you.
Regards,
vivo Customer Care Team
Thank you for bringing your inquiry to our attention; we apologize for any inconvenience this may have caused.
Please DM us your contact details and one of our Customer Agents will contact you.
Regards,
vivo Customer Care Team
vivo's reply12 Oct 2023, 11:26
Official
Dear Megan,
Thank you for bringing your inquiry to our attention; we apologize for any inconvenience this may have caused.
Please DM us your contact details and one of our Customer Agents will contact you.
Regards,
vivo Customer Care Team
Thank you for bringing your inquiry to our attention; we apologize for any inconvenience this may have caused.
Please DM us your contact details and one of our Customer Agents will contact you.
Regards,
vivo Customer Care Team