Viva Life is a ******** COMPANY who gives you FALSE INFORMATION to TRICK you into taking cover with them!

I have had a similar experience to some of the reviews I am reading here. The agent gave me the impression that the company is a subsidiary of CellC, and that because I have been a CellC contract customer for many years, that I now have the option of paying R250 per month, as opposed to the R609 which is my monthly payment for my CellC contract. I repeatedly asked her if I will no longer be paying R609, and that my payment would now be R250, and she repeatedly answered yes! I have the call recorded on my phone! Needless to say, I was debited R99 and R149 separately for this ****, in addition to my payment of R609 for my cellphone contract. Furthermore, I was debited on the 25th of October and November as agreed with the agent who contacted me, but in December I was suddenly debited on the 13th of the month. I had no funds in my account at the time, so the 2 separate debit orders had bounced, meaning that I am now bank charged R150 per bounced debit order! I called my bank, they reversed the debit orders for December (another R150 bank charge each), just for Viva Life to debit the money again immediately after it was reversed!!! This means that at the end of December I will be charged at least R600 in bank charges! In addition to the loss of R750 (3 months of payments to Viva Life) for a service that I was ****med into! I cancelled the insurance with Viva Life, and enquired about why I was debited on the 13th for December, and the agent informed me that an sms was sent to inform customers of the early debit order, which is another big lie! No sms received on my side. All of this at this festive time of the year, when I really can't afford to be paying ridiculous charges!