VIVA LIFE IS A **** COMPANY

In 2014, my unsuspecting mother signed up for a Mweb data package. As part of their effort to ****** as much money from innocent clients as possible, they bundled a Viva Life Funeral cover for free for 6 months. I have listened to the call and they do not even remotely comply with the consumer protection act. It was not remotely marketed responsibly or honestly. I’m sure the Ombudsman is going to absolutely love how you guys do business. The sales agent clearly says you get FREE funeral cover for 6 months from this ***** company. At no point does the sales person say there will be any costs or the product will continue after 6 months at any specific rate. This is clearly *****ing money. I have tried phoning Viva Life and was holding 10 min before I decided to hang up.

I have already sent the recordings to the NCC and will now be going to both the FAIS Ombudsman & Insurance Ombudsman with a copy of the recording. A simple google search makes it clear that this is the modus operandi of this ********* company. Both your company and MWEB will soon face the repercussions of your ********* scheme.

I studied your complaints policy and you expect disgruntled clients to give you the opportunity to rectify the situation, maybe start by answering your complaints phone extension in a timely manner. Waiting 10 min to speak to a consultant is ridiculous. I guess it’s because you have hordes of complaints and can’t keep up?