TC
Tumelo C
1 reviews | Active since Oct 2023
12 Oct 2024, 16:07
Viva Life Insurance Limited and Techsured ******** syndicate
Extremely disappointed with Techsured and Viva Life Insurance Limited, After my phone was recently ******, I submitted a claim, only to be told they need the original receipt—even though I bought the phone years ago! Who keeps a receipt for that long? This is just a way to avoid paying out claims. To make matters worse, their standard policy says NOTHING about needing proof of purchase for a claim. I trusted this company to have my back when things went wrong, but now I feel completely let down. What’s the point of having insurance if they make it impossible to use when you actually need it? They are in the business of ****ming people. I don't recommend it
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Replies (1)Viva Life Insurance Limited's replyOfficial
22 Oct 2024, 09:22Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
Viva Life Insurance Limited's reply22 Oct 2024, 09:22
Official
Good day,
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
We confirm receipt of your complaint. The matter was escalated to the relevant department to contact you and assist with your query.
Kind regards,
Complaints Department
