Viva Life Insurance

Viva life insurance has bad customer service .Last month on the 28/03/24 they decided to debit twice for what i don't know.I sent them an email sometime last week and they said they couldn't get hold of me but i didn't see any missed call from them ,i tried calling them using my work number yesterday telling them about my problems and they put me on hold till i dropped the call .Today they decided to call me and they just telling me how sorry they are mind you they not coming up with a solution about the extra deduction... Please bare in mind that no one has money lying around for no reason.They didn't even try to come up with a lie that the money they deducted will be put through for the following month.They are so rude and they don't want to be corrected.