LG
Lynette G

1 reviews | Active since Mar 2013

01 May 2015, 12:34

THEFT (UNDER FALSE PRETENCES)

During late Feb/ early March, I received a call from the holding company for Viva Life Insurance offering me a personal loan. They informed me (after ensuring that they had all my details as correct on their system) that while they were \processing the loan application""; but they were sure to debit my account for the fee. I have sent mails to instruct cancellation of this policy; but to date; have had NO RESPONSE at all from them. The debit orders have been running on my bank acct; and they had the audacity to double debit their fee at the end of April. To date; I have still had no response from this company; they have chosen to ignore my emails; and continue *****ing money from me on a monthly basis. It's companies like this that force the public to become rude towards all telemarketers and it's sad that places like this have to make use of such ************;dishonest methods to make money! I want his cancelled and my money returned. """

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Replies (1)
Viva Life Insurance Limited
Viva Life Insurance Limited's reply01 Jun 2015, 12:29
Official
Hello lynnyg,

Thank you for bringing this to our attention. Out sincerest apologies for the inconvenience.

Viva Life has investigated the matter and tried to contact you with feedback, however we have been unable to reach you.

Kindly contact us on *** for further assistance.

Regards,
Misha Pretorius