Terrible service

Dear Huawei, my family and I are very loyal customers of yours but lately I am utterly disappointed with your service and your total disregard for me. I sent a claim request to get my phone screen fixed and not only did you not come through but you also ignore my many follow up emails. It's been 2 months of waiting for reply with regards to my claim. I have taken insurance which has not been authorized. I do not deserve this treatment from you as a loyal customer.

Kind Regards.