Terrible Customer Service and Service in General

This insurance provider is absolutely useless, i put a claim in on 01/01/2021 and to this day I have not received any communications from them, I called in just 5 minutes ago, verified my identity with the agent and waited, the Agent went silent for another 3 minutes and then cut the call. This happens a lot when I phone in to find out the status of my claim, Agent ends up cutting the call without assisting me. This is absolutely unacceptable considering the fact that i have been paying my premium for 5 months and receive no communications and service that is putrid.