SUPER BAD SERVICE EVER

I submitted my claim (with all required documents) on the 20th of September, Given Mogopudi Sebesho confirmed that they have received all required information and they will contact me soon, after a week passed without being contacted I tried to call them and IVR advised me to hold after I had hold for 5 minutes it got cut continuously and Given Mogopudi Sebesho is not responding to my emails. YOU CAN IMAGINE THE FRUSTRATION OF BEING WITHOUT THE PHONE FOR MORE THAN A MONTH and even worse if you are insured