Rude Customer Service & Slow Response

I don't wish anyone to take this damn cover and huawei phones that don't even have powerful google apps. I lodged a claim last month and only managed to talk to the service provider yesterday and he requested that I should tell him the date my phone had broken. How the hell I will keep that information, maybe only if they called few days after I lodged a call I was gonna be in a good space to recall. This damn service person (Bassey Kgomphiri) instead that I remember the exact date and I told him that I don't remember, the only best thing he did is to hang up the damn call on my damn ****** ears. This person is rude and this portrays the service of Huawei Care and their Viva insurance at large. I regret my damn whole life for choosing to venture in Huawei brand!!! No more and I will discourage everyone to venture in this route. I am so disgusted!