Poor service delivery

This is the worst insurance company ever its been 3 months since I sent in a claim and all they can say is back log of repairs no calls or response on emails from them and according to their consultants there isn't any team leaders there to assist customers... Absolutely rude on the phone and no help at all but they are able to debit money every month for the pathetic service they give I have even requested to cancel no response to that as well... Like who pays for service they do not receive and I was told that my device is covered from the first payment been 3 months later and still nothing rather frustrating.