poor service

I joined viva life (Huawei ) insurance and have been paying my premium every month. I started having problems when I was double debited and then I sent them an email and no one rep**** to my email until I decided to reverse one premium.

I have been told to re-apply for a new cover and I am up to date with the premiums including last month premium

the company have un-ethical employees that have no information or client service. I spoke to a lady (Warm regards Bekezela Ncube w: www.huaweicares.co.za t: *** Customer Service: *** Claims: *** Bekezela told me that to re-apply again as there is nothing that they can do for me

Good day

Thank you for your response.

Kindly note that we have tried contacting you on *** phone is on voicemail to provide you with reinstatement feedback , please note that we will be unable to reinstate policy VLM-***3-1 you will need to reapply for a new policy.

Should you require any further assistance, please do not hesitate to contact us.

Warm regards Bekezela Ncube w: www.huaweicares.co.za t: ***Customer Service: *** Claims: ***